Refund policy

Cancellation Policy

MASA & Co. (Feetah.in) hereby reserves the right, at its absolute discretion, to decline or revoke any order for any reason whatsoever. Such circumstances which render the Company incapable of accepting the order, and therefore require cancellation, include, but are not limited to, limitations on quantities available for purchase, discrepancies in product and pricing data, and issues identified by the credit and fraud avoidance department, among other reasons.

Cancellation by customer

In the event that a customer cancels an order before it is dispatched, the full value of the order shall be refunded. It is important to note, however, that cancellation does not apply to the sale of sneakers. Should a customer cancel an order following dispatch, refunds shall only be processed for items that have been delivered to the customer in a defective condition or have been damaged during transportation by the courier. Should such circumstances arise, the customer is kindly requested to notify us via email at Connect@feetah.in. It must be noted that the Company maintains a general policy of non-refundability and non-returnability.

Replacement Policy

To obtain a replacement for a defective item, customers must contact the Customer Care department via the Contact Us form on our website, no later than four days following the date of delivery. Alternatively, customers may contact us via email at Connect@feetah.in, or via our official Instagram page- feetah.in.

The customer should provide us with appropriate video proof of the defective product, or part thereof, we shall initiate a recall and arrange for a replacement to be dispatched without delay.

It should be noted that products purchased on sale are not eligible for replacement or exchange.

Refund and Return Policy

MASA & Co. (Feetah.in) maintains a policy of non-refundability and non-returnability, except in certain exceptional circumstances, including instances where the product was received with a manufacturer's defect, was damaged in transit, was missing, or was incorrectly delivered. In order to initiate a return or refund, customers must provide appropriate video evidence of the unboxing process. We strongly advise customers to carefully review product listings before making a purchase, as MASA & Co. shall not be obligated to accept returns or provide refunds in instances where the customer orders the wrong item.

Furthermore, we note that products shall not be eligible for return or refund due to the incorrect application of the product by the customer.

In the event of a damaged or missing product, the customer is required to file a request within 48 hours of delivery. After filing the request, the customer must provide visual proof, such as an image or video, of the damaged or missing product within 3 days of delivery.

After the initiation of a return request, all items intended for return must remain unused and in their original condition, with all original tags and packaging unbroken and intact. Once the items are received and undergo quality and fraud analysis, only then shall the refund be credited to the customer's account.